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Why is direct observation of Salesforce users considered critical for good architectural decisions?
Observing users reveals where Salesforce design doesn’t match real working habits. Manual exports, screenshots, and parallel systems often signal deeper design gaps. Architects who spend time with users tend to build simpler and more trusted solutions. This people-first approach is central to human-Read more
Observing users reveals where Salesforce design doesn’t match real working habits.
See lessManual exports, screenshots, and parallel systems often signal deeper design gaps.
Architects who spend time with users tend to build simpler and more trusted solutions.
This people-first approach is central to human-centered system design conversations shared within the Salesforce ecosystem on SalesforceTrail.