Requirements and user stories rarely capture daily frustrations or informal workarounds.
Many inefficiencies only become visible when watching users perform real tasks.
Skipping this step often leads to solutions that look right but feel wrong.
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Requirements and user stories rarely capture daily frustrations or informal workarounds.
Many inefficiencies only become visible when watching users perform real tasks.
Skipping this step often leads to solutions that look right but feel wrong.
Observing users reveals where Salesforce design doesn’t match real working habits.
Manual exports, screenshots, and parallel systems often signal deeper design gaps.
Architects who spend time with users tend to build simpler and more trusted solutions.
This people-first approach is central to human-centered system design conversations shared within the Salesforce ecosystem on SalesforceTrail.