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Why do experienced Salesforce architects recommend starting design discussions with the customer journey instead of objects?
Starting with the customer journey forces teams to think about movement, handoffs, and outcomes first. It helps architects see where data is created, stalled, or misused before defining structure. When objects are designed to support real journeys, Salesforce adapts naturally to the business. This pRead more
Starting with the customer journey forces teams to think about movement, handoffs, and outcomes first.
See lessIt helps architects see where data is created, stalled, or misused before defining structure.
When objects are designed to support real journeys, Salesforce adapts naturally to the business.
This perspective is expanded further through practical journey-led thinking in customer-centric architecture.