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On paper, the incident response plan looks thorough and well-documented.
During an actual incident, however, things slow down and confusion sets in quickly.
I want to understand what typically goes wrong and how teams make response plans actually work.
Most incident response plans fail because they’ve never been exercised under real conditions. During an incident, teams discover unclear ownership, missing access permissions, outdated contacts, or tools they don’t know how to use effectively.
Stress magnifies these gaps. Decisions that seem obvious on paper become difficult when information is incomplete and time pressure is high. Without practice, teams hesitate, escalate incorrectly, or duplicate work.
The difference between a theoretical plan and a functional one is regular rehearsal and refinement.
Takeaway: Incident response succeeds through preparation, not documentation alone.