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How does Salesforce BRE help Service Cloud teams handle complex case decisions?
BRE evaluates multiple case and entitlement inputs to recommend the right action.It can guide agents on troubleshooting paths, dispatch eligibility, or escalation.Business teams can adjust rules without developer involvement.This approach is frequently illustrated through entitlement-based decisioniRead more
BRE evaluates multiple case and entitlement inputs to recommend the right action.
See lessIt can guide agents on troubleshooting paths, dispatch eligibility, or escalation.
Business teams can adjust rules without developer involvement.
This approach is frequently illustrated through entitlement-based decisioning .